Refund Policy Overview
At CoolKeyPoint, we strive to provide high-quality group buy SEO tools and services. We want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which we issue refunds for our services.
Please read this policy carefully before making a purchase. By purchasing our services, you agree to the terms of this Refund Policy.
Refund Eligibility
Situations Where Refunds May Be Issued:
- Service Unavailability: If you experience persistent issues with tool access that our technical team cannot resolve within 48 hours of being reported, you may be eligible for a full or partial refund.
- Technical Issues: If you consistently encounter technical problems that significantly impact your ability to use our service and we are unable to provide a solution within 72 hours.
- Double Charging: If you were charged twice for the same subscription period by mistake.
- Service Not as Described: If the service provided differs substantially from what was advertised or described on our website at the time of purchase.
Refund Timeframe:
To be eligible for a refund, you must submit your refund request within the following timeframes:
- For new subscribers: Within 3 days (72 hours) of initial purchase
- For existing subscribers: Within 24 hours of subscription renewal
Refund requests made outside these timeframes will be considered on a case-by-case basis and are not guaranteed.
Non-Refundable Situations
Refunds are not available in the following situations:
- After the Refund Period: Requests made after the specified refund timeframe.
- Change of Mind: If you simply change your mind about the service after the refund period.
- Lack of Features: If you purchased the service without properly reviewing the features and limitations outlined in our Tools Limitations page.
- Terms Violations: If your account was suspended or terminated due to violations of our Terms and Conditions or Acceptable Use Policy.
- External Factors: Issues arising from factors outside our control, such as your internet connection, browser compatibility, or third-party software conflicts.
- Subscription Used: If you have extensively used the service during the subscription period (used multiple tools for several days).
Refund Process
To request a refund, please follow these steps:
- Contact Support: Reach out to our support team via WhatsApp or email with your refund request.
- Provide Information: Include your account email, reason for requesting a refund, and any relevant details or screenshots that document the issue.
- Verification: Our team will verify your account status, usage history, and the reported issues.
- Resolution Attempt: Before processing a refund, we may attempt to resolve the issue to your satisfaction.
- Decision: We will notify you of our decision regarding your refund request within 2 business days.
Refund Methods and Processing Time
Refund Methods:
Refunds will be issued using the same payment method used for the original purchase:
- bKash, Nagad, Rocket: Refunded to the same number
- Bank Transfer: Refunded to the same account
- PayPal: Refunded to the same PayPal account
- Cryptocurrency: Refunded to the same wallet address
Processing Time:
Once approved, refunds are typically processed within the following timeframes:
- Mobile financial services (bKash, Nagad, Rocket): 1-2 business days
- Bank transfers: 3-5 business days
- PayPal: 5-7 business days
- Cryptocurrency: 1-2 business days
Please note that while we process refunds promptly, the actual time it takes for the refund to appear in your account depends on your payment provider's policies and processing times.
Partial Refunds
In some cases, we may issue partial refunds:
- If you have used the service for a significant portion of the subscription period
- If only some tools or features were unavailable while others functioned properly
- If issues were resolved after a period of unavailability
The amount of the partial refund will be calculated based on the remaining subscription period and the severity of the issue.
Cancellations vs. Refunds
It's important to understand the difference between cancellations and refunds:
- Cancellation: Stops future automatic renewals but does not provide a refund for the current subscription period.
- Refund: Returns payment for the current subscription period, either in full or partially.
You can cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period.
Special Circumstances
We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our support team. We evaluate such cases individually and strive to find fair solutions.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us: