Refund Policy
Last updated: November 16, 2025
Table of Contents
1. General Refund Policy
We strive to provide high-quality digital tools and services. Due to the nature of digital products and instant access provided, all sales are generally final. However, we do offer refunds under specific circumstances outlined below.
2. Eligibility for Refunds
You may be eligible for a refund if:
- The purchased tool or service is not delivered within 48 hours of payment confirmation
- The tool or service significantly differs from what was described
- Technical issues prevent you from accessing the service for more than 7 consecutive days
- You experience billing errors or duplicate charges
3. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Change of mind after purchasing
- Failure to use the service during the subscription period
- Account suspension due to violation of terms of service
- Partial usage of subscription period
- Incompatibility with your system (if system requirements were clearly stated)
4. Refund Timeframe
Refund requests must be submitted within:
- 48 hours for non-delivery issues
- 7 days for service quality issues
- 24 hours for billing errors
5. How to Request a Refund
To request a refund:
- 1 Contact our support team through the contact form or support email
- 2 Provide your order number and reason for the refund request
- 3 Include any relevant screenshots or documentation
- 4 Wait for our team to review your request (usually within 24-48 hours)
6. Refund Processing
If your refund is approved:
- Digital wallet payments: Refunded to your account wallet within 1-2 business days
- Mobile banking (bKash, Nagad, Rocket): 3-5 business days
- Bank transfers: 5-7 business days
7. Partial Refunds
In some cases, we may offer partial refunds:
- When service interruption affects only part of your subscription
- For package subscriptions where only some tools are affected
- At our discretion for exceptional circumstances
8. Credit and Account Balance
Instead of cash refunds, we may offer:
- Account credit for future purchases
- Extended subscription period
- Alternative tool access of equivalent value
9. Dispute Resolution
If you disagree with our refund decision:
- You may escalate the matter to our senior support team
- Provide additional documentation if available
- We will review escalated cases within 5-7 business days
10. Subscription Cancellation
You can cancel future subscription renewals at any time through your account dashboard. However, cancellation does not entitle you to a refund of the current subscription period.
11. Exceptional Circumstances
We may consider refunds outside of this policy for:
- Medical emergencies (with documentation)
- Service discontinuation by us
- Extended technical issues beyond our control
12. Contact Information
For refund requests or questions about this policy, please contact our support team. Include your order number and detailed explanation of your request.
Important
We recommend testing our services with smaller purchases first to ensure they meet your requirements before making larger investments.
Customer Satisfaction
While our refund policy is strict due to the nature of digital products, we are committed to customer satisfaction and will work with you to resolve any genuine issues.